Click the icon above and follow directions. Then Call 1-800-807-1271 x2 for
Support (Windows Based DVR's ONLY)
If you require email support, click HERE
For Help Setting up the Network or Troubleshooting the E Series Embedded
Systems:
Download the E Series Network & Setup Guide HERE
If you are having trouble logging in, try using THIS UTILITY to see if the ports are open
or not
PC BASED WINDOWS XP
EMBEDDED
(General)
Why do I get “Fail to Check Database” when I
try to launch DVR Main?
This error occurs if there isn't any database
created on the DVR or if the Database got corrupted.
Fix1:
Please log into DVR Settings, then go to”DISK TOOL”, create volumes on the
HDD. (Please use 5 volumes less than maximum).
Fix2: If
your DVR was working and this error occurs, please go to the DVR Folder
and open DBTOOL, this is where your database information is kept. Please
ensure all drive state is Ok and all field matches. |
 |
When I launch DVR Main, all my camera screen is
black, what is the cause of this?
This is a conflict between the DVR video and the
VGA Graphics card video.
Fix1: Please update your graphics card
drivers from the appropriate website and re-install DVR software.
Fix2: Please check the version of your DVR
software; please ensure that you are using DVR Software V12.06, for graphics
card with 128MB of RAM or higher.
Why do I receive “Fail to Initialize Display”
error when my computer starts or when I launch DVR Main?
This is graphics related or the DVR Main is
launched twice.
Fix1: Check your graphics properties and
ensure your graphics card driver is install correctly, or re-install your
graphics card driver (VGA).
Fix2: Please check and ensure that your DVR
Main is not listed in “Auto Startup” in the DVR Settings and the Startup folder
in Windows.
I've upgraded my DVR system, now when I try to
launch I receive “Fail to check database”, what is causing this error?
This is because you've changed your recording
database, it is not recommended to upgrade your software unless directed by a
Videon Technician.
Fix1: Please log into DBTOOL and clear all
saved information, then delete or reformat your recording drive. Once that is
done log into DVR Settings and Disk Tool to create volumes.
Fix2: Please un-install the upgraded
software and re-install the original software and consult Videon Technical
support for further diagnostics.
When I launch DVR Main it makes a double beeping
sound, what and why am I receiving this sound?
This is your Video Loss notification sound; this
notifies the users that one of the cameras is disconnected.
Fix: Please log into DVR Settings / Camera,
under the General tab please uncheck Video Loss notification for all cameras.
When I insert my DVR card, my system does not boot
up, is there something wrong with this card?
No, your motherboard PCI slot might not be
compatible, or the DVR Auto Watchdog cable is incorrectly connected.
Fix1: Please change PCI slot and try other
slots on the motherboard.
Fix2: Please unplug the Auto Watchdog from
the motherboard and ensure that you are connecting the cable to the “RESET” led
on the motherboard.
Fix3: If both methods fail please contact
Videon Technical Support.
Can I install my DVR software on Windows Vista?
Yes, our DVR Software are Windows Vista Compatible,
please ensure you are using DVR Software V12.06.
Can I install my DVR Software on any branded
computers?
Dell is the only branded computer that is
compatible with our DVR Software, Compaq, IBM, and HP is not compatible with our
DVR software.
I'm trying to install my DVR software on Window
98, it doesn't seem to be working, what can I do to fix this problem?
Windows 98 is not longer supported by Videon, as
well as DVR software versions prior to DVR v.5.02.
PC
BASED WINDOWS XP EMBEDDED
(Networking)
What ports do I need to open to view my DVR Server
from a remote location?
The ports required are;
TCP 3000 --- Video
TCP 3001 --- Search
TCP 3003 --- Settings
TCP 3007 --- Video Transmission
TCP 80 --- Web Server (HTTP)
My Internet IP keeps changing, I do not have a
static IP, and how can I keep a constant connection to my DVR Server?
Please visit our free DNS server website for more
information http://www.dynamicdvr.com
Please review site, register a code (which should
be 10 characters or less), please read the manuals listed on the site under “DVR
Setup”, “Client Setup”, and “Router Setup”.
I'm registered on http://www.dynamicdvr.com I input my code,
it shows my IP address but I cannot connect, how can I see my cameras?
Please ensure that “Last updated”
matches the current date and time.
Please ensure that your TCP ports are
forwarded in your router, specifically (TCP port 80).
Please ensure TCP port 80 is not
restricted by your ISP (Internet service provider).
Please ensure that your DVR computer is
powered on.
Please ensure that your DVR has
Internet connection.
I've check all the settings and everything checked
out but I still can't connect, is there something I'm missing?
The router or software firewall or Windows Firewall
is blocking access, please check with your router company for assistance in
forwarding ports and double check your DVR computer for any firewall
settings.
Why is it whenever I try to connect to my DVR, my
router page shows up?
Your router is using TCP port 80 for remote
connection, please change this settings in your router and have the ports
forwarded directly to the DVR computer.
I was able to connect to my
DVR in the past, now for some reason it gives me an error “Page cannot be
displayed”, what is causing this and what can I do to resolve this problem?
The local IP address of your DVR might have
changed; please check your local IP address (e.g. 192.168.X.X)
Check your Router configuration and confirm that
the ports are forwarded to the correct IP address.
